Customer Service Specialist 1 - Contingent

Our client is seeking a Customer Service Specialist 1 - Contingent to join their team in Irving, TX. As a Customer Service Specialist 1 - Contingent, you’ll be the voice that helps customers move forward—using outbound calling, clear communication, and careful pipeline management to route and confirm leads. If you enjoy connecting with people, staying organized, and taking pride in follow-through, this role is built for you.

Job Title:Customer Service Specialist 

Location: Phoenix, AZ 

What's the Job?

• Make outbound calls with a focus on personality, communication skills, curiosity, and customer service.
• Perform call routing during the pilot by triaging retail leads and attempting to contact customers to confirm business need.
• Route confirmed leads to dedicated sales consultants and support a smooth handoff with succinct, detailed referral notes.
• Maintain impeccable pipeline management by tracking contact attempts, scheduling calls with pilot sales agents, and updating CRM with accurate status.
• Participate in weekly feedback sessions to evaluate what’s working, what needs improvement, and how to adjust the pilot for accurate conversion outcomes.

What's Needed?

• Bilingual Spanish is a MUST HAVE (Spanish-speaking customer support is prioritized as needed).
• Sales / customer service background with great communication skills and a proven job history with stability.
• Strong pipeline / lead management skills, including high-volume follow-up and detailed CRM updates.
• Experience supporting appointment scheduling, documentation collection, and/or underwriting or contract validation support (preferred).
• Comfort working with Microsoft Excel and maintaining manual tracking/reporting when system support is limited.

What's in it for me?

• Opportunity to contribute directly to a structured pilot model with clear expectations and measurable outcomes.
• Clear pathway to long-term growth: 3 months with intention to extend to at least 6 months or longer, and possible conversion to FT.
• Weekly feedback sessions that help you improve your approach and influence how the process evolves.
• In-office collaboration during training and a defined hybrid schedule after training (3 days/week in office Tue–Thurs; Mon and Fri work from home).
• Chance to build a strong foundation in customer service, sales support, and referral-based workflow management.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.