RMA specialist

Our client, a technology and hardware solutions organization, is seeking a RMA specialist to join their team. As a RMA specialist, you will be part of the Operations/Customer Support function supporting reverse logistics and hardware returns for AI networking hardware. The ideal candidate will bring strong attention to detail, the ability to manage high volumes of concurrent cases, and clear communication skills that help coordinate effectively across customers and cross-functional teams.

Job Title:RMA specialist

Location:Santa Clara, CA

Pay Range:

What's the Job?

• Own the full RMA cycle: intake, validation, triage, shipment, tracking, and closure for AI networking hardware (NICs, DPUs, SmartNICs).
• Process and manage RMA cases in Salesforce, coordinating with customers, engineering, and supply chain to keep cases moving.
• Track inventory, replacements, and swap stock in SAP while maintaining accurate parts and shipment records.
• Analyze return trends and failure data to identify systemic issues and opportunities for improvement.
• Use AI-powered tools to accelerate case triage, automate routine classification, and surface insights from return data.

What's Needed?

• 2+ years in RMA, reverse logistics, or hardware support operations.
• Hands-on experience with Salesforce (case management) and SAP (inventory/logistics).
• Familiarity with networking hardware such as NICs, switches, cables, or similar datacenter equipment.
• Strong attention to detail with the ability to manage high volumes of concurrent cases.
• Comfort with data analysis (pivot tables, trend identification, basic reporting) and clear written and verbal communication.

What's in it for me?

• Work onsite in Santa Clara, CA and collaborate closely with customers and cross-functional teams.
• 3-month contract with potential for full-time conversion.
• Opportunity to improve RMA workflows using AI and generative AI tools for triage and analytics.
• Build dashboards and reports on RMA volume, turnaround time, and failure categories.
• Contribute to process documentation and a knowledge base for common return scenarios.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.