US - Field Technical Spt Rep V - US1

Our client, a leading organization in the technology and support services industry, is seeking a US - Field Technical Spt Rep V - US1 to join their team. As a US - Field Technical Spt Rep V - US1, you will be part of the Technical Support Department supporting onsite hardware and software maintenance teams. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: US - Field Technical Spt Rep V - US1

Location:Saint Paul, MN

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms using established protocols.
• Conduct routine installations, configurations, and assemble and integrate systems/products following standard procedures.
• Respond promptly to service, product, technical, and customer inquiries to ensure high customer satisfaction.
• Execute scripted change management activities in accordance with incident, change, and problem management processes.
• Maintain daily production goals, exceed response time expectations, and support operational plans with minimal supervision.

What's Needed?

• High School Diploma, GED, or equivalent work experience.
• Typically 2-5 years of related experience in maintenance, quality, or a similar field.
• Ability to manage consumable inventory, replace toner/consumables/paper, and clear paper jams.
• Strong troubleshooting skills and ability to assist end users with device functionality.
• Excellent communication skills and ability to work independently and as part of a team.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Engagement in meaningful technical support activities.
• Potential for professional growth and skill development.
• Supportive team culture focused on excellence and customer satisfaction.
• Competitive pay aligned with industry standards.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.