Specialist Customer Service

Our client, a healthcare solutions provider, is seeking a Specialist Customer Service to join their team. As a Specialist Customer Service, you will be part of the Customer Support Department supporting the Heart Failure Solutions team. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.

Job Title:Specialist Customer Service

Location:Livermore, CA

Pay Range: $25 to $27/ hr on w2

What's the Job?

• Handle inbound and outbound customer calls in a high-volume call center environment.
• Assist customers with demographic, member plan, and physician changes, as well as collecting results and creating supply orders.
• Provide customer support by addressing concerns, explaining policies, and managing escalations and complaints.
• Support testing procedures, product overviews, and basic technology instructions for customers.
• Promote and assist customers with the use of digital platforms to enhance their experience.

What's Needed?

• High School diploma or equivalent.
• At least 2 years of experience in a high-volume call center environment.
• Strong verbal and written communication skills, with a professional demeanor.
• Proficiency in navigating multiple websites, platforms, and Microsoft Office programs.
• Flexibility to work within changing priorities and schedules, including training hours and occasional fill-ins.

What's in it for me?

• Opportunity to contribute to innovative healthcare solutions addressing global health challenges.
• Work in a dynamic, supportive environment committed to patient success and satisfaction.
• Gain valuable experience in a healthcare-focused role with growth potential.
• Be part of a team that values diversity, inclusion, and professional development.
• Enjoy a structured schedule with consistent hours Monday through Friday, supporting work-life balance.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.