IT Support

Our client, a leading organization in the research and development sector, is seeking an IT Support professional to join their team. As an IT Support, you will be part of the IT Department supporting the Solon R&D Site. The ideal candidate will demonstrate problem-solving skills, effective communication, and a proactive attitude, which will align successfully within the organization.

Job Title: IT Support

Location:Solon, Ohio

Pay Range:$20/hr - $24/hr

What's the Job?

• Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
• Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.
• Coordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements.
• Update users on the status of their incident or service request to ensure clear communication.
• Support initial computer setup for new employees, ensuring smooth onboarding processes.

What's Needed?

• Minimum BS in Business or Technology related field or IT Certification.
• At least 1 year of hands-on IT/IS experience with relevant system software including Microsoft Windows Operating Systems, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.
• Demonstrated skills in implementation and troubleshooting of IT systems.
• Strong written and verbal communication skills to effectively assist users and document issues.
• Experience in inventory management of hardware and software assets.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment.
• Engage in meaningful projects that enhance your technical expertise.
• Collaborate with a diverse team of professionals committed to excellence.
• Gain valuable experience supporting cutting-edge IT systems and infrastructure.
• Competitive pay rate with potential for growth and development within the organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.