WF Development Specialist 2_USD

Our client, a leading organization in workforce development services, is seeking a WF Development Specialist 2_USD to join their team. As a WF Development Specialist 2_USD, you will be part of the Operations Support team supporting global customer service and automation initiatives. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and a proactive attitude, which will align successfully in the organization.

Job Title:WF Development Specialist 2_USD

Location:Boise, ID

Pay Range:$30

What's the Job?

• Provide operational support for Workforce Development services, applications, and users during U.S. business hours.
• Manage customer inquiries, support requests, and operational workflows through shared mailboxes, ServiceNow queues, and Workforce Development systems.
• Analyze support processes to identify automation opportunities and develop AI-assisted solutions to enhance efficiency and customer experience.
• Track requests through completion, ensuring timely and professional communication with customers.
• Assist with content retirement, system cleanup activities, and special projects to improve operational workflows.

What's Needed?

• Experience in enterprise application support and customer service environments.
• Familiarity with ticketing systems, LMS, and LXP platforms.
• Knowledge of process improvement, workflow optimization, and content governance.
• Ability to coordinate with global stakeholders and support project initiatives.
• Experience with AI and automation tools such as Microsoft Copilot, Claude, OpenAI solutions, GennieLLM, or Mendix is preferred.

What's in it for me?

• Opportunity to work with innovative automation and AI solutions that shape the future of workforce development.
• Engage in meaningful projects that improve operational efficiency and customer satisfaction.
• Collaborate with a diverse and inclusive team committed to professional growth.
• Gain experience with leading enterprise systems and automation tools.
• Be part of a supportive organization that values continuous improvement and innovation.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.