Dynamics 365 F&O Application Support Lead

Functional & Production Support

• Provide Level 2/3 support for D365 Finance & Supply Chain operations across:
  • Source-to-Pay (S2P)
  • Order-to-Cash (O2C)
  • Record-to-Report (R2R)
  • Project-to-Fixed Assets (P2FA)
  • Acquire-to-Dispose (A2D)
• Troubleshoot application, workflow, integration, batch, and data issues while driving root cause analysis and permanent resolution.

Month-End Close (MEC) Support

• Coordinate and support end-to-end Month-End, Quarter-End, and Year-End close activities.
• Monitor critical financial processes, batch jobs, and integrations to ensure timely and successful close execution.
• Partner closely with Finance and business stakeholders during critical close periods.

Environment & Lifecycle Management

• Administer D365 environments through Lifecycle Services (LCS) and Power Platform Admin Center (PPAC).
• Manage Production, UAT, FUT, SIT, Development, and Data Migration environments.
• Execute environment refreshes, restores, cloning, migrations, and operational readiness activities.

Release, Deployment & Change Management

• Lead production deployments during planned maintenance windows.
• Execute code releases, configuration migrations, and application deployments using Azure DevOps.
• Manage change governance, implementation planning, testing coordination, validation, and rollback procedures.

Integration, Platform Updates & Patching

• Plan and execute D365 One Version updates, platform releases, hotfixes, and emergency patches.
• Perform impact assessments, regression testing coordination, and post-deployment stabilization activities.
• Support and monitor integrations, including:
  • DMF
  • Dual Write
  • Dataverse
  • Electronic Reporting
  • Document Routing Agent
  • Azure Services
  • Middleware Platforms
  • Third-Party ISVs

Azure & Power Platform Administration

• Administer Azure resources supporting D365, including:
  • Storage Accounts
  • Key Vaults
  • Managed Identities
  • Service Principals
  • Application Registrations
  • Certificates
  • Connectivity Components

Operational Monitoring & Governance

• Monitor application health, batch processing, integrations, and overall environment performance.
• Maintain operational runbooks, support documentation, and monitoring processes.