Technical Support Tech II

Our client, a leading organization in the technology support industry, is seeking a dedicated and motivated Technical Support Tech II to join their team. As a Technical Support Tech II, you will be an essential part of the Networking Rack Execution team, supporting the front line of ticket resolution and ensuring smooth operations. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will enable you to thrive within a dynamic and inclusive environment.

Job Title:Technical Support Tech II

Location:Arlington, VA

Pay Range:$31

What's the Job?

• Own the front line of the ticket queue by acknowledging, triaging, and resolving inbound tickets following established SOPs.
• Provide redundancy and capacity for volume spikes, ensuring high SLA adherence and efficient ticket handling.
• Escalate out-of-scope or high-severity issues with full context for prompt resolution.
• Contribute to faster acknowledgment and resolution times, reducing backlog and freeing senior capacity.
• Maintain documentation and follow established processes to ensure consistency and quality in support delivery.

What's Needed?

• 3-6 years of relevant experience in technical support or related fields.
• High School Degree or GED required.
• Proficiency with Microsoft Suite and basic computer skills.
• Ability to execute existing processes effectively and handle ticket resolutions efficiently.
• Strong organizational skills and the ability to quickly adapt to established procedures.

What's in it for me?

• Opportunity to work with a collaborative and innovative team.
• Engagement in a role that offers growth and development within the organization.
• Exposure to a variety of technical challenges and solutions.
• Supportive work environment that values diversity and inclusion.
• Regular work schedule from Monday to Friday, 9am-6pm EST.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.