Technical Product Manager

Our client, a leading organization in the contact center and technology services industry, is seeking a dedicated and skilled Technical Product Manager to join their dynamic team. As a Technical Product Manager, you will be an integral part of the Operations Support team, ensuring the seamless administration and strategic enhancement of Amazon Connect platforms. The ideal candidate will demonstrate strong problem-solving skills, excellent communication abilities, and a proactive approach to technology management, aligning successfully within a diverse and inclusive work environment.

Job Title:Technical Product Manager

Location:Seattle, WA

Pay Range:$80-$86

What's the Job?

• Design, implement, and maintain contact flows, routing profiles, and queues to optimize call distribution and customer experience
• Manage user profiles, security settings, permissions, and access controls within Amazon Connect
• Configure and enhance queue settings, hours of operation, and quick connects based on evolving business needs
• Monitor system health, troubleshoot issues, and ensure high availability of the Amazon Connect instance
• Develop and maintain real-time and historical reporting dashboards, contact trace records, and operational metrics to support decision-making

What's Needed?

• At least 5 years of hands-on experience managing Amazon Connect instances in a production environment
• Deep knowledge of Amazon Connect features including contact flows, routing profiles, queues, and quick connects
• Experience with user management, security profiles, IAM policies, and access controls within AWS
• Familiarity with AWS services such as Lambda, S3, CloudWatch, and Kinesis integrated with Amazon Connect
• Strong troubleshooting skills and the ability to communicate technical concepts effectively to non-technical stakeholders

What's in it for me?

• Engagement in impactful projects that enhance customer experience and operational efficiency
• Collaborative environment that values innovation and continuous learning
• Chance to develop expertise in Amazon Connect and related AWS services
• Supportive team culture that encourages diversity and inclusion

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.