Senior UX Designer - Customer Experience 

Our client, a leading organization in the industry, is seeking a Senior UX Designer - Customer Experience to join their team. As a Senior UX Designer,  you will be part of the Experience team supporting cross-functional initiatives. The ideal candidate will have strong analytical skills, innovative thinking, and excellent communication abilities, which will align successfully in the organization.

Job Title: Senior UX Designer - Customer Experience 

Location: Remote 

Pay Range: 80-90/hr 

What's the Job?

• Lead the design of future state AI-enabled workflows for complex products or business processes within a domain, identifying where AI assistants remove manual effort, accelerate decisions, and improve end-to-end experiences.
• Conduct current state workflow analysis through customer research, stakeholder interviews, journey mapping, and operational analysis to uncover transformation opportunities.
• Translate ambiguous business requests into clearly defined workflow challenges, outcome statements, and success criteria for your workstreams.
• Define AI behavior models, agent interaction patterns, task flows, escalation paths, and human-in-the-loop experiences for workflows within your scope.
• Create service blueprints, ecosystem maps, and future state journey models that connect front-stage interactions with back-stage operations and AI-enabled capabilities.

What's Needed?

• Bachelor’s degree with 6 or more years of experience in CX, UX, service design, product management, digital transformation, or workflow and process engineering.
• Advanced expertise in experience design, service design, and AI-first workflow design, with a portfolio of complex delivered work.
• Proven ability to remove workflow friction across multiple products or business processes.
• Strong command of the CX toolkit, including research, design, testing, and metrics, as well as workflow process engineering.
• Demonstrated AI-first mindset with a willingness to challenge traditional CX paradigms and leverage AI tools to accelerate delivery.

What's in it for me?

• Opportunity to work on innovative AI-enabled customer experience projects.
• Collaborate with cross-functional teams including product, engineering, and business units.
• Contribute to the evolution of experience standards and best practices.
• Develop your skills in a forward-thinking, inclusive environment.
• Be part of a company recognized for its commitment to ethics and responsible business practices.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.