Desktop Support Technician II – MAC/Service Request Management - Newark, DE (Onsite job)

Our client, a leading organization in the technology support sector, is seeking a Desktop Support Technician II – MAC/Service Request Management to join their team. As a Desktop Support Technician II – MAC/Service Request Management, you will be part of the IT Support Department supporting enterprise-level client needs. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Desktop Support Technician II – MAC/Service Request Management

Location: 655 Paper Mill Road, Newark, DE (100% Onsite in office, No remote option available)

Position type: 12+ month with possibility of extension/Conversion

Pay Range: $33 - $38/hr on W2

Daily Schedule: (7am - 3:30 pm) OR (7:30am - 4 pm) EST

Note: Onsite interview required 

What's the Job?

• Manage and support complex IT requests, including hardware and software troubleshooting
• Coordinate with vendors and support teams to ensure timely resolution of issues
• Respond to email and telephone inquiries with professionalism and clarity
• Utilize request management tools such as Remedy to track and escalate issues
• Assist with physical activities like installing/deinstalling monitors and cable management under desks

What's Needed?

• Experience supporting large-scale enterprise environments (500+ users)
• Proficiency in Microsoft Office Suite and Windows 10/11
• Knowledge of command line tools and Powershell scripting
• Strong troubleshooting skills for hardware and software issues
• Excellent written and verbal communication skills

What's in it for me?

• Opportunity to work in a dynamic, fast-paced environment
• Training provided to support your professional growth
• Engagement with cutting-edge technologies and tools
• Collaborative team environment that values diversity and inclusion
• Potential for career advancement within the organization

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.