Sprinklr Platform Administrator

Our client, a leader in the industry, is seeking a Platform Administrator to join their team. As a Platform Administrator, you will be part of the Technology Support Department supporting Social Media, Customer Care, and Engagement functions. The ideal candidate will have strong technical skills, excellent communication, and a proactive approach, which will align successfully in the organization.

Job Title: Platform Administrator

Location: Hanover, New Jersey

What's the Job?

• Administer and configure the Sprinklr platform, including user access, roles, permissions, workflows, dashboards, and automation rules to support business operations.
• Collaborate with business stakeholders to gather requirements and implement scalable Sprinklr solutions across social media, customer care, and engagement functions.
• Monitor platform performance, troubleshoot issues, manage incidents, and coordinate with Sprinklr support to ensure optimal system availability.
• Develop and maintain reports, dashboards, and analytics to track KPIs, measure platform adoption, and provide actionable business insights.
• Establish platform governance, maintain documentation, conduct user training, and ensure compliance with security, privacy, and organizational standards.

What's Needed?

• Experience administering and configuring enterprise social media platforms, particularly Sprinklr.
• Strong troubleshooting and incident management skills.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Excellent documentation and training skills.
• Knowledge of security, privacy, and compliance standards related to social media platforms.

What's in it for me?

• Opportunity to work with cutting-edge social media management tools.
• Engagement in a dynamic and supportive team environment.
• Chance to develop your skills in platform administration and analytics.
• Work in a location that values diversity and inclusion.
• Potential for career growth within a global organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.