Customer Service Representative (SAP)

Our client is seeking a customer-focused Customer Service Representative to support B2B customers in a fast-paced manufacturing and industrial environment. This role is responsible for managing customer orders, coordinating with internal supply chain teams, resolving customer inquiries, and ensuring exceptional service from order placement through delivery. The ideal candidate will have experience working with SAP or similar ERP systems and a strong background in manufacturing, industrial products, chemical, oil & gas, or related industries.
 

Job Title: Customer Service representative (ERP-B2B)

Location: Houston, TX

Pay Range: $35/hr

What’s the Job?

• Process customer purchase orders, including order entry, maintenance, and updates within SAP or a similar ERP system.
• Monitor open orders, track shipments, and communicate order status and delivery updates to customers.
• Collaborate with Planning, Manufacturing, Logistics, and Warehouse teams to ensure timely and accurate order fulfillment.
• Investigate and resolve customer concerns, order discrepancies, shortages, and shipment issues in a professional and timely manner.
• Maintain accurate customer records, documentation, and inventory-related information while delivering a high level of customer satisfaction.

What’s Needed?

• 3+ years of customer service experience in a business-to-business (B2B) environment, preferably within manufacturing, chemical, oil & gas, industrial, or export-related industries.
• Experience working in high-volume, fast-paced environments with the ability to manage multiple priorities effectively.
• Proficiency with SAP or a comparable ERP system, including order management, shipment tracking, inventory review, and customer account support.
• Strong Microsoft Office skills, particularly in Outlook and Excel, along with excellent organizational and documentation abilities.
• Excellent communication, problem-solving, and relationship-building skills with a proactive, customer-focused mindset and the ability to handle escalations professionally.

Ideal Candidate
The ideal candidate is a detail-oriented customer service professional with experience supporting customers in manufacturing or industrial environments. They possess strong ERP/SAP knowledge, thrive in fast-paced settings, work effectively across cross-functional teams, and are committed to delivering an exceptional customer experience while ensuring accurate order fulfillment and customer satisfaction.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.