Desktop Support

Our client, a healthcare organization, is seeking a Desktop Support professional to join their team. As a Desktop Support specialist, you will be part of the IT Support Department supporting the Help Desk team. The ideal candidate will demonstrate excellent customer service, problem-solving skills, and technical proficiency, which will align successfully in the organization.

Job Title: Desktop Support

Location: Fremont, CA

Pay Range: $29.00 to $33.00 per hour

What's the Job?

• Provide 1st level support for all Information Systems (IS) issues and requests
• Ensure all IS-related issues are properly logged in the ticket system and communicated to customers
• Document tickets thoroughly and prioritize according to guidelines
• Escalate and assign tickets to appropriate 2nd level support teams or individuals
• Proactively identify solutions to common issues to prevent escalation

What's Needed?

• Associates or Bachelors Degree in Computer Science or related field; relevant work experience may substitute
• Minimum of 2 years experience providing Helpdesk support, preferably in a healthcare environment
• Proficiency with Microsoft Windows operating systems and products (e.g., XP, Windows 7, Office, SharePoint)
• Experience supporting hardware (printers, desktops, laptops) and software (Adobe, Symantec anti-virus)
• Strong customer service, documentation, and follow-up skills

What's in it for me?

• Opportunity to work in a dynamic healthcare environment
• Hands-on experience with Windows OS and ServiceDesk Plus
• Collaborative team atmosphere and professional growth
• Training and development during onboarding
• Potential for contract extension based on performance

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.