Desktop Support

Our client is seeking a Desktop Support professional to join their team. As a Desktop Support specialist, you will be part of the IT Operations team supporting staff at the Madison location. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Desktop Support

Location: Madison, WI

What's the Job?

• Provide technical assistance in support and preparation of desktop supported applications and hardware.
• Image, diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
• Offer escalated support for complex issues from the help desk, ensuring timely resolution.
• Maintain knowledge of desktop operating systems, applications, and peripherals including wireless devices.
• Support in-person IT needs at the Madison office, including hardware setup and troubleshooting.

What's Needed?

• 4-7 years of experience in desktop support or related IT roles.
• Ability to diagnose, patch, and deploy desktop systems and hardware.
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to lead and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with strong attention to detail and the ability to prioritize tasks effectively.

What's in it for me?

• Opportunity to work in a dynamic government environment supporting critical functions.
• Engagement in meaningful IT projects with potential for professional growth.
• Collaborate with a dedicated team committed to excellence.
• Work onsite in Madison, WI, with a supportive work environment.
• Be part of a team that values diversity, inclusion, and continuous improvement.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.