Customer Service representative

Job Title: Customer Service III

Location: 675 North Field Drive, Laek Forest, IL

Pay Range: $21.40/hr W2

100% Onsite

Mon - Friday (9:00am - 05:30 pm)

Qualifications/Responsibilities:

• 3-5 year of experience is required and a 4-year equivalent college degree.
• Takes inbound/outbound calls and emails to provide information to health care customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls and emails with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Must be able to multitask and use critical thinking skills.
• Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams.

• Preferred having SAP or some ERP experience and some background in the healthcare industry.