Telecommunications Analyst

Our client is seeking a Telecommunications Analyst to join their team. As a Telecommunications Analyst, you will be part of the Information Management Services Division supporting the County's enterprise communication systems. The ideal candidate will demonstrate strong technical expertise, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Telecommunications Analyst

Location: Milwaukee, WI (Hybrid)

What's the Job?

• Analyze existing Avaya communication systems and translate requirements into administration, installation, and configuration for system upgrades and migrations.
• Design, configure, and support enterprise VOIP, video, and teleconference solutions, including Microsoft Teams Voice and related call-flow applications.
• Manage day-to-day operations of the VOIP/Teleconference system ensuring optimal service quality and system stability.
• Lead incident management processes, troubleshoot issues, and implement solutions to maintain system performance.
• Collaborate with cross-functional teams and vendors to deploy, enhance, and support the County’s communication infrastructure.

What's Needed?

• 3-5 years of experience in enterprise voice and unified communications platforms, particularly with Avaya systems.
• Demonstrated experience with SIP trunking, SBCs, dial plans, call routing, and E911 administration.
• Knowledge of contact center and IVR design, implementation, and support.
• Ability to learn and adapt to new technologies such as Microsoft Teams Voice.
• Certifications such as Avaya Certified Integration Specialist (ACIS), Avaya Implementation Professional Specialist (AIPS), or similar are preferred.

What's in it for me?

• Opportunity to work on innovative communication projects within a public sector environment.
• Collaborative team atmosphere supporting professional growth and development.
• Engagement in meaningful work that impacts community services.
• Hands-on experience with cutting-edge communication technologies.
• Supportive work environment committed to diversity and inclusion.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.