Fraud Operations Specialist

Our client, a leading organization in the telecommunications industry, is seeking a Fraud Operations Specialist to join their team. As a Fraud Operations Specialist, you will be part of the Fraud Management Department supporting the Fraud Operations team. The ideal candidate will have analytical thinking, excellent communication skills, and a proactive attitude, which will align successfully in the organization.

Job Title: Fraud Operations Specialist

Location:Overland Park, KS

What's the Job?

• Conduct in-depth analysis and investigations to identify and manage fraudulent activities across various business channels.
• Analyze relevant data to confirm or clear fraud, validate customer identity, and ensure compliance with fraud policies.
• Evaluate fraud trends related to fraudulent orders and identity theft to develop effective deterrent strategies.
• Participate in establishing and implementing policies and procedures aimed at preventing fraudulent usage.
• Respond to fraud escalations, investigate issues, and recommend solutions to improve fraud-related processes.

What's Needed?

• Excellent conversational skills in English with the ability to communicate clearly and effectively.
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent.
• At least one year of experience operating a computer in a Windows-based environment.
• Experience in fraud, customer service, or a call center environment is preferred.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Gain valuable experience in fraud management and customer service.
• Flexible scheduling options after training completion.
• Comprehensive training hours to ensure your success in the role.
• Potential for career growth within a reputable organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.