Voice Engineer Position

POSITION IS NOT OPEN TO CORP TO CORP. OR H-1 TRANSFERS OR OPT/STEM.
Senior Data Center Project Manager
25% remote, 75% on-site in Albany, NY
1 year contract assignment
This is a 37.5 hours/week
Hourly rate 65.00
Interview Process: one video interview


Notes from manager:

• Voice Engineer role, NOT Project Manager.
• Direct customers are employees - ensuring they have the correct tools, infrastructure, and network to do their jobs.
• Heavily invests in cloud platform.
• Client has switched over the Webex calling - supporting all telecoms services
• No people-management component to this role.

• Extreme expert level knowledge of Cisco and Cisco Meraki cloud platform, network services that ride on top of those (DHCP, DNS, etc.).
• Familiarity with Webex calling and management of cloud-based callings services.
• Experience with LAN, WAN, SDWAN.
• Experience working in physical buildings/networks and cloud-based facilities to coordinate network services.

• Bi-weekly or weekly day travel to NYC to support, rack and stack cable, configuration with equipment manufacture support team, refreshing network equipment in offices, etc.
• Support requests coming into the service desk re: network performance, issues, etc.
• Working with cloud architecture team to ensure the Authority is adhering the network best practices.

• The ideal candidate is trained and experienced with Cisco and Extreme network equipment and the tools used to support those network environments. The position is directly responsible for designing, installing and maintaining computer networks in new-construction spaces and supporting organizational growth.
• Expert-level knowledge of Cisco network and voice products.
• Expert-level technical knowledge of network services (DHCP, DNS, etc.).
• Ability to travel within New York State to perform physical work on network and voice infrastructure 
• Expert-level experience managing vendor relationships and vendor oversight 
• Demonstrated problem-solving ability, an entrepreneurial edge, resourcefulness, adaptability, and an instinct for surfacing value and pragmatic solutions.
• Skill in managing multiple diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment.
• Puts the team first; a track record and natural predisposition toward investing in the success of colleagues.
• Relentless work ethic.
• Resolute integrity.
• Able to learn new information quickly and adjust to changing priorities.
• Able to work independently and handle sensitive information in a professional, confidential manner.
• Effective organizational, time management and communication skills.
• Courteous professional with the ability to get along with others.

• Manage LAN/SDWAN and Voice services across the enterprise.
• Develop, support, and maintain voice services to meet the needs of NYSERDA teams.
• Provide leadership training to IT support staff for voice MADC tasks.
• Assure that support & maintenance contracts for software and hardware are current.
• Design, implement and document IP network architecture and services.
• Schedule & handle off-hours support and outages, leverage CMDB for change management.
• Receive and respond to incoming calls, pages and/or emails regarding IT infrastructure problems.
• Operate tools, components, and peripheral accessories.
• Become familiar with and follow change management policies.
• Escalate outage situations to appropriate IT management.
• Document all network changes graphically and through the change management database (CMDB).
• Work with server administrators at various cloud-based facilities to coordinate network services.
• Other duties as assigned that contribute to the key outcomes of the IT Operations team.