Medical Device Customer Service Representative

Our client, a leading organization in the biotech and pharmaceutical industry, is seeking a Medical Device Customer Service Representative to join their team. As a Medical Device Customer Service Representative you will be supporting customer product complaints and the return process.

Job Title: Medical Device Customer Service Representative

Location:Santa Clara, CA

Pay Range:$32-37
Contract: 6 Months to start

What's the Job?

• Serve as the initial point of contact for external customer inquiries related to medical devices and equipment.
• Assist in the intake and triage of customer complaints, RMA requests, and general information inquiries.
• Ensure accurate documentation of customer interactions and requests in the system.
• Coordinate with internal teams to facilitate timely resolution.
• Maintain clear communication with customers regarding next steps and follow up until requests are resolved.

What's Needed?

• 3-5 years of prior experience in customer service, wit a focus in the biotech or pharma sectors.
• Proficiency with MS Office and experience working with ERP systems and Salesforce.
• Knowledge of RMA process
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to work effectively under deadlines and manage multiple tasks simultaneously.

What's in it for me?

• Opportunity to contribute to impactful work in the biotech and pharmaceutical fields.
• Supportive environment that encourages professional growth and development.
• Engagement in a dynamic team dedicated to delivering excellent customer experiences.
• Work in a collaborative and inclusive workplace culture.
• Competitive pay rate with potential for future opportunities.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.