Service Support Representative

Our client, a leader in the biotech and pharmaceutical industry, is seeking multiple Service Support Representatives to join their team. As a Service Support Representative, you will be part of the Service Support team supporting global service operations. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work efficiently under deadlines, which will align successfully in the organization.

Job Title: Service Support Representative

Location: Santa Clara, CA (100% onsite)

Pay Range:$32-37
Contract: 6 months to start

What's the Job?

• Serve as the initial point of contact for external customer inquiries, ensuring requests are accurately captured and acknowledged.
• Facilitate the intake of customer complaints, return material authorization (RMA) requests, and general information requests.
• Coordinate with cross-functional teams such as Service, Technical Support, Quality, and Order Management to support timely handoffs and resolutions.
• Maintain clear communication with customers, providing updates and following up until requests are resolved.
• Support reporting, process documentation, and other projects as directed by supervisors.

What's Needed?

• Experience in customer service, preferably within biotech or pharma fields.
• Proficiency with MS Office and experience working with ERP systems and Salesforce.
• Strong problem-solving skills with the ability to assess requests and determine escalation needs.
• Excellent verbal and written communication skills.
• Ability to work well under deadlines and manage multiple tasks efficiently.

What's in it for me?

• Opportunity to contribute to impactful work in the biotech and pharmaceutical industry.
• Supportive environment focused on career growth and development.
• Engagement in a dynamic team supporting innovative technologies.
• Chance to develop valuable skills in customer support and cross-functional collaboration.
• Work in a company committed to diversity and inclusion, fostering a welcoming workplace for all.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.