Desktop Support IV

Our client, a government organization dedicated to serving the public interest, is seeking a Desktop Support IV to join their team. As a Desktop Support IV, you will be part of the IT Support Department supporting a team of technical specialists. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Desktop Support IV

Location: Madison, WI

Pay Range:

What's the Job?

• Provide Tier 3 support and maintenance for workstation hardware and software to ensure optimal performance.
• Support and maintain operating systems across user workstations, ensuring security and efficiency.
• Assist with peripheral device support, including printers and scanners, and perform routine maintenance.
• Manage incidents and service requests efficiently, providing timely resolutions to end-users.
• Collaborate with team members and project managers on hardware and software deployment projects.

What's Needed?

• At least 5 years of experience supporting workstation hardware and software at a Tier 3 level.
• Proficiency in supporting and maintaining operating systems for user workstations.
• Experience supporting peripheral devices such as printers and scanners.
• Strong background in incident and service request management.
• Excellent written and oral communication skills for customer support and documentation.

What's in it for me?

• Opportunity to work on impactful projects supporting a large organization across the state.
• Engage in a collaborative environment with a dedicated team of professionals.
• Gain experience with advanced support tools and deployment technologies.
• Work in a role that encourages continuous learning and professional growth.
• Be part of a mission-driven organization committed to public service excellence.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.