Major Incident Manager / Incident Commander - Chandler, AZ/ Jacksonville, FL

Our client, a leading organization in enterprise technology support, is seeking a Production / Technical Support III to join their team. As a Production / Technical Support III, you will be part of the Operations Support team supporting critical incident management and technical event resolution. The ideal candidate will demonstrate resilience, proactive problem-solving, and effective communication skills, which will align successfully in the organization.

Job Title: Production / Technical Support III /Major Incident Manager / Incident Commander

Location: Chandler, AZ/ Jacksonville, FL (Hybrid -3 days onsite per week)

Pay Range:

What's the Job?

• Lead technical triage calls to manage and resolve high-priority incidents impacting business services.
• Coordinate across diverse technical teams to ensure timely restoration of services and effective incident communication.
• Utilize monitoring tools and dashboards to proactively identify, analyze, and respond to application and infrastructure alerts.
• Develop and execute troubleshooting procedures, escalating issues as needed to ensure rapid resolution.
• Drive operational excellence by analyzing trends, automating monitoring processes, and improving incident management workflows.

What's Needed?

• Minimum of 3-5 years of experience in incident triage and event management within large IT operations environments.
• Proficiency with ServiceNow, AIOps, and Microsoft Office Suite; familiarity with Splunk, Dynatrace, and Netcool is a plus.
• Strong understanding of ITIL methodologies, including Incident, Problem, Change, and Release Management.
• Experience supporting application, infrastructure, and network systems, including Windows, Linux, and Oracle environments.
• Excellent verbal and written communication skills, with the ability to articulate technical issues clearly to diverse audiences.

What's in it for me?

• Opportunity to work in a dynamic, global enterprise environment with cutting-edge technology.
• Engagement in impactful incident management and operational support activities.
• Collaborative team culture that values innovation and continuous improvement.
• Chance to develop your skills in monitoring, automation, and technical leadership.
• Supportive environment that encourages professional growth and knowledge sharing.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.