Business Analyst with Salesforce Experience

Salesforce Business Analyst
This position is not open to corp. to corp. or H-1 transfer or STEM/OPT.
Required to work as Experis w/2 employee for this client.
This 1 year position with opportunity for extension.
The position is remote but must work on EST.
There is two rounds of interviewing
Contractor must have a computer, web-cam for video conference, cell phone, and access to reliable high-speed internet.
Hourly rate with benefits is 55.00 per


Typically, week looks like:

• 9am half hour daily stand up
• Meeting with programs they will be implementing about 2x per week
• 1-on-1 with program staff, QAs, developers, writing up tickets, working with JIRA, reporting on project status and issues/hurdles.

• 3 years of Salesforce BA experience minimum but would consider someone with more years.
• Clean energy / government energy is not required.
• Related Salesforce Administrator certifications are a huge plus.
• Familiarity with Salesforce security, automation (Flows, Approval Processes, etc.), Salesforce data models and metadata (how to extract data from Salesforce).
• Know how Salesforce works, able to do automations and help resolve security/user issues if developers are unavailable.
• Writing requirements and acceptance criteria.
• Doing demos and communicate/organize thoughts and execute plan.
• Communication skills and ability to pivot between different programs day-to-day based on shifting priorities are key.

• Experience translating business needs into formal requirements.
• Experience creating functional and technical documentation.
• 2 years of experience doing functional design and requirements in Salesforce.
• Experience with Salesforce Sales and Service Cloud.
• Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations.
• Ability to create reports in Salesforce.
• Familiarity with Salesforce data models and metadata.
• Ability to communicate technically complex concepts in easy-to-understand terms.
• Ability to communicate effectively and clearly with both technical and non-technical staff.
• Ability to focus on details to create a reliable and accurate work product.
• Experience establishing, documenting, and maintaining procedures and processes.
• Experience with relational databases and complex data structures; ability to create basic SQL queries.
• Knowledge of end user data manipulation tools.
• Knowledge of report creation tools.
• Strong organizational and time management skills.
• Ability to facilitate internal end-user training on new or substantially modified systems.
• Ability to facilitate User Acceptance Testing sessions.
• Experience triaging bug and enhancement tickets and helping to diagnose system problems.
• Knowledge of data security and encryption.
• Ability to keep up with IT advancements.
• Expertise in Salesforce software.
• Expertise in Office products (Word, PowerPoint, Excel), shared file systems.
• Bachelor’s degree in Information Systems or related field and two years experience in systems analysis work or Associates degree and five years of experience in systems analysis work.
• Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may subsƟtute for up to six months of experience.

• Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions.
• Prepare functional specifications, review with customer, and revise as needed, obtain sign off.
• Provide analysis for projects involving systems design or redesign.
• Serve as a customer liaison, represent the department as needed on project teams and working groups.
• Document system processes, configurations, and changes.
• Manage multiple projects and assignments concurrently; meet established deadlines.
• Communicate to management and end-users in meaningful and understandable terms.
• Facilitate communication and collaboration among diverse groups at all levels of the organization.
• Serve as a resource and mentor for other team members.
• Understand and adhere to NYSERDA’s policies and procedures.
• Other duties as assigned that contribute to the key outcomes of the IT Operations Team.