Jr. IT Support

Jr. IT Support Specialist (Application Resiliency & DR)

Location: Charlotte, NC (100% Onsite)

Pay Rate: $20.00 – $30.00 / hr W2 (Depending on experience)

Position Type: 6-Month Contract-to-Hire (2 Openings Available)

Employment Type: Direct W2 Only (Strictly No Corp-to-Corp / C2C, 1099, Third-Party Agencies, or W2 Referrals)

Position Overview

We are seeking two (2) proactive Jr. IT Support Specialists to assist with application resiliency, Disaster Recovery (DR) testing coordination, and operational support within a large enterprise cloud environment in Charlotte, NC.

This role is ideal for an ambitious candidate with 2–3 years of experience in Help Desk, Technical Support, Desktop Support, or Application Support who wants to step up and build a long-term career in enterprise cloud operations and disaster recovery.

Key Responsibilities

• Testing Coordination: Assist with scheduling, coordinating, and tracking disaster recovery and application resiliency testing events.

• Event Monitoring & Escalation: Support application teams during live testing events by tracking progress, logging technical issues, recording action items, and escalating roadblocks as needed.

• Cross-Functional Collaboration: Partner with application support, cloud, infrastructure, and cybersecurity teams to gather testing evidence, update contact lists, and maintain application inventories.

• Documentation & Reporting: Prepare detailed test execution reports, document meeting minutes, maintain task schedules, and track remediation items through resolution.

• Basic Technical Troubleshooting: Assist with basic application and infrastructure issue identification during test cycles.

• Operational Readiness: Support continuous process improvement initiatives to streamline future testing and DR workflows.

Position Requirements

• Experience: 2–3 years of hands-on experience in Technical Support, Help Desk, Desktop Support, Application Support, or IT Operations.

• Cloud & Infrastructure Awareness: Basic conceptual understanding of cloud environments (AWS or Azure).

• Ticketing & Enterprise Tools: Hands-on experience using enterprise ticketing systems (e.g., ServiceNow, Jira) and collaboration platforms (Microsoft Teams, Excel).

• Documentation Skills: Proven ability to document technical processes, test results, and meeting action items accurately.

• Soft Skills: Exceptional organizational, multi-tasking, and verbal/written communication skills to interface effectively with various engineering teams.

• Work Location: Ability to work 100% onsite at the Charlotte, NC office location.

Eligibility Note

• Direct W2 Applicants Only. We cannot accept 1099, Corp-to-Corp (C2C), third-party agency submissions, or W2 referrals for this position.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.