Research & Customer Recruitment Coordinator

Research & Customer Recruitment Coordinator
Position Overview

• Location: 100% Remote
• Schedule: Monday–Friday, 9:00 AM–5:00 PM
• Experience: 1–3 years of administrative, Executive Assistant, customer-facing operations, project support, or similar experience
• Pay Rate: $35/hour on W2
• Role Type: New role with opportunity to help shape responsibilities
• Environment: Remote, cross-time-zone team

• Manage scheduling, communications, participant recruitment, screening, and administrative activities.
• Coordinate the end-to-end user research and Early Access Program participant management process.
• Interact professionally with customers, research participants, and internal stakeholders.
• Partner with Research, Design, and Product teams to understand study requirements.
• Support multiple teams and approximately 20 team members, including researchers.
• Diversify and scale sourcing pipelines using internal databases, external panels, and professional networks.
• Utilize platforms such as Dscout and Centercode to support participant recruitment.
• Manage participant incentives and ensure timely distribution.
• Maintain research panel health, participant pools, and data integrity.
• Ensure strict data privacy compliance and clear communication of participant value.
• Serve as a product/process expert and recommend operational improvements.
• Maintain Research Operations governance and knowledge management.
• Modernize recruitment practices by optimizing existing tools and methodologies.
• Explore and adopt AI-powered tools to improve participant targeting and recruitment efficiency.
• Manage multiple simultaneous requests in a fast-paced environment.
• Support meetings, develop participant screeners, and manage stakeholder expectations.

• 1–2 years of experience in client/stakeholder collaboration, service delivery, project support, or customer-facing operations; 3 years preferred.
• Administrative, Executive Assistant, coordination, or customer-facing experience.
• Strong written and verbal communication skills.
• Excellent organizational, scheduling, and email management skills.
• Ability to manage multiple priorities and requests simultaneously.
• Customer-focused, professional, proactive, and collaborative approach.
• Self-starter with strong strategic and systems-thinking abilities.
• Ability to build trust and credibility with internal and external stakeholders.
• Demonstrated ability to identify and implement process improvements.
• Experience working in fast-paced environments, including ticketing systems such as Jira or Zendesk.

• Experience with CRM systems such as Salesforce or Qualtrics.
• Experience with research-specific platforms such as Dscout or Centercode.
• Spreadsheet experience.
• Bachelor's degree preferred, especially in Social Sciences, Communications, or a related field; not required.
• Interest in AI-driven tools and emerging technologies.
• Experience creating participant screeners or supporting research programs.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.