Mission Assurance Center Operator

Our client, a leading organization in technology operations, is seeking a Mission Assurance Center Operator to join their team. As a Mission Assurance Center Operator, you will be part of the Technology Operations department supporting enterprise technology services. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive mindset, which will align successfully in the organization.

Job Title: Mission Assurance Center Operator (Technology Operations)

Location: Waukesha, WI

What's the Job?

• Monitor enterprise technology environments using dashboards, monitoring platforms, and automated alerts.
• Proactively identify, investigate, and respond to system, network, application, infrastructure, and service issues.
• Maintain awareness of the overall health and availability of technology services across various environments.
• Document incidents, operational events, service interruptions, and related actions in the service management system.
• Support incident coordination by tracking actions, next steps, and communication needs during service-impacting events.

What's Needed?

• Associate degree in Computer Science, Information Technology, Management Information Systems, or related discipline preferred.
• Minimum of two to four years supporting technology operations, service desk, network, or systems administration.
• Experience working in an operations or monitoring center environment is preferred.
• Knowledge of monitoring, observability, event management, and service management practices.
• Strong troubleshooting, analytical, and prioritization skills with attention to detail.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Engage in continuous improvement and operational excellence.
• Collaborate with diverse technical teams and stakeholders.
• Gain valuable experience in enterprise technology monitoring and incident management.
• Be part of a forward-thinking organization committed to innovation and growth.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.