Project Manager 5 - Contingent

Our client, the financial services industry, is seeking a Project Manager 5 - Contingent to join their team. As a Project Manager 5 - Contingent, you will be part of the Contact Center Modernization initiative supporting enterprise-wide transformation efforts. The ideal candidate will have strong leadership, excellent communication skills, and a proactive mindset, which will align successfully in the organization.

Job Title: Project Manager 5 - Contingent

Location: West Des Moines, IA (On-site required; hybrid work schedule with 3 days in the office per week), Charlotte NC 

What's the Job?

• Lead end-to-end delivery of wave migrations for contact center applications and customer-facing platforms.
• Collaborate with business leaders and contact center teams to ensure successful migration and adoption of new cloud platforms.
• Influence executive stakeholders to prioritize and support migration efforts across multiple teams.
• Coordinate with a team of approximately 16 project managers, ensuring alignment and shared learning across the initiative.
• Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases.

What's Needed?

• Extensive experience in project management, change delivery, and change management within the financial services industry.
• Strong understanding of contact center operations and large-scale transformation projects.
• Proven ability to manage projects using both Waterfall and Agile methodologies.
• Experience with cloud platform migrations, especially involving customer service agents.
• Familiarity with technology integrations impacting agent performance and scheduling.

What's in it for me?

• Opportunity to be part of one of the organization’s top three strategic initiatives.
• Engagement in a high-impact, multi-year transformation project with visibility at the executive level.
• Collaborate with diverse teams and develop leadership skills in a dynamic environment.
• Work on innovative cloud migration strategies that redefine customer experience and operational efficiency.
• Potential for extension or conversion to a permanent role based on project needs and performance.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.