Customer Service Specialist 1 - Contingent

Our client, a leading organization in the customer support industry, is seeking a Customer Service Specialist 1 - Contingent to join their team. As a Customer Service Specialist 1 - Contingent, you will be part of the Customer Support department supporting the triage and sales teams. The ideal candidate will demonstrate excellent communication skills, adaptability, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Specialist 

Location:Tempe, AZ (In-office: 3 days a week in Tempe or Dallas, TX; Remote work is not available)

What's the Job?

• Handle inbound customer referrals and triage calls to confirm business needs
• Route confirmed leads to dedicated sales consultants efficiently
• Maintain detailed and accurate notes on customer interactions and referrals
• Manage pipeline activities including tracking contact attempts and scheduling calls
• Participate in regular feedback sessions to improve processes and customer experience

What's Needed?

• Proficiency in Spanish is a plus, with bilingual skills being advantageous
• Strong communication and interpersonal skills
• Ability to manage multiple tasks with attention to detail
• Experience in customer support or call center environment preferred
• Comfortable working in a fast-paced, team-oriented setting

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Potential for role extension beyond initial 3-month period
• Chance to develop valuable skills in customer engagement and sales support
• Work in a collaborative team with regular feedback and improvement sessions
• In-office work environment with flexible scheduling during training

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.