Field Service Technician

Our client, a leader in technology and service solutions, is seeking a dedicated and skilled Field Service Technician to join their dynamic team. As a vital part of the service support department, you will play a crucial role in maintaining customer satisfaction through technical expertise and excellent communication skills. The ideal candidate will demonstrate problem-solving abilities, attention to detail, and a proactive approach to service delivery, fostering a diverse and inclusive work environment where everyone can thrive.

Job Title:Field Service Technician

Location:Saint Paul, MN

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on hardware and software platforms using established protocols.
• Conduct routine installations, configurations, and assemblies of systems and products in accordance with standard procedures.
• Respond promptly to service, product, technical, and customer inquiries to ensure high levels of customer satisfaction.
• Execute scripted change management activities while adhering to incident, change, and problem management processes.
• Maintain daily production goals, exceed response time expectations, and support operational plans with minimal supervision.

What's Needed?

• High School Diploma, GED, or equivalent work experience with demonstrated competence.
• Typically 2-5 years of related experience in maintenance, quality, or a similar field.
• Ability to manage consumable inventory, replace toner/consumables, and assist end users with device functionality.
• Strong troubleshooting skills and the ability to perform initial diagnostics and repairs.
• Excellent communication skills and a customer-focused mindset.

What's in it for me?

• Opportunity to work with a reputable organization committed to professional growth.
• Supportive work environment that values diversity and inclusion.
• Chance to develop technical skills and gain valuable industry experience.
• Potential for career advancement within the organization.
• Competitive work environment with a focus on employee success.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.