IT Service Portfolio Manager

Our client, a leading organization in the technology sector, is seeking a dedicated IT Service Portfolio Manager to join their dynamic team. As an IT Service Portfolio Manager, you will be an integral part of the IT Service Management department supporting strategic initiatives and operational excellence. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach to managing complex projects, which will align successfully within the organization.

Job Title: IT Service Portfolio Manager

Location: Remote

What's the Job?

• Oversee the end-to-end lifecycle management of the organization's technology services, ensuring alignment with business strategies.
• Define, implement, and optimize Service Portfolio Management (SPM) processes in accordance with industry best practices such as ITIL.
• Act as the primary liaison between business leaders, IT service owners, and technical teams to ensure services meet operational and financial objectives.
• Manage configuration and reporting within enterprise service management tools like ServiceNow to maintain data accuracy and transparency.
• Drive continual service improvement by analyzing performance metrics, costs, and KPIs to enhance service delivery and value.

What's Needed?

• 5+ to 12+ years of experience in IT service management, portfolio management, or business relationship management.
• Deep understanding of the ITIL framework, especially Service Portfolio and Service Catalogue management.
• Hands-on experience with ServiceNow (particularly SPM/ITBM modules) and agile planning tools such as Jira.
• Strong business acumen with the ability to translate technical capabilities into business value and manage budgets and risks.
• Exceptional communication, stakeholder management, and analytical skills. Certifications like ITIL v4 or PMP are highly preferred.

What's in it for me?

• Opportunity to work remotely with a flexible schedule.
• Engage in strategic projects that impact the organization’s technology landscape.
• Collaborate with a diverse and innovative team committed to excellence.
• Enhance your professional skills through challenging and rewarding work.
• Be part of a forward-thinking organization that values continuous improvement and growth.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.