Help Desk

Our client, a government agency in the public sector, is seeking a Help Desk to join their team. As a Help Desk , you will be part of the IT Support Department supporting internal staff and public users. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.
 

Job Title: Help Desk

Location: Madison, WI

Pay Range: $19 - $22 / hr. on W2

Duration: 12+ months with highly possible extension / conversion
 

What's the Job?

• Provide first and second-tier technical support for internal staff and public users of DWD applications
• Assist with identity and account management services for staff and users
• Manage and deploy computers and related hardware for DWD staff
• Support and troubleshoot digital tools, systems, and platforms, ensuring quick adaptation to new technologies
• Participate in onsite training and maintain availability during standard working hours

What's Needed?

• At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to learn new technologies quickly
• At least 6 months of experience in a customer service or client-facing role, with success in resolving issues and building positive relationships
• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication
• Current Wisconsin residency; no relocation assistance provided
• Ability to attend onsite training and participate in scheduled meetings during standard hours

What's in it for me?

• Opportunity to work in a dynamic government environment supporting public services
• Potential for contract extension beyond initial term
• Engagement in meaningful work that impacts the community
• Collaborative team environment with professional growth opportunities
• Supportive work culture emphasizing diversity and inclusion

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.