Help Desk Level 1 - D

Our client, a leading organization in the industry sector, is seeking a Help Desk Level 1 - D to join their team. As a Help Desk Level 1 - D, you will be part of the Support Services team supporting the Office of Ethics & Compliance. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Help Desk Level 1 - D

Location: Abbott Park, IL

Pay Range: 22/hr on w2

What's the Job?

• Analyze and resolve support requests related to Global Compliance systems
• Review support tickets and emails, triage issues, and determine root causes
• Provide Level 1 support by managing daily issues, system incidents, and troubleshooting errors
• Ensure compliance with corporate and divisional policies and procedures
• Assist with system testing, troubleshooting, and maintaining documentation

What's Needed?

• High School diploma or equivalent; Associate’s degree preferred
• 1-3 years of experience in a business systems support role
• Excellent verbal and written communication skills
• Strong computer skills and technical aptitude
• Customer-focused attitude and ability to work independently or as part of a team

What's in it for me?

• Opportunity to develop technical and support skills in a dynamic environment
• Engagement with a collaborative and inclusive team
• Potential for career growth within the organization
• Work in a supportive environment that values dependability and quality
• Participation in meaningful projects that contribute to organizational success

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.