Help Desk Entry Level

Job Title: Level 1 Help Desk Support Technician

Location: Budd Lake, NJ (On-site)

Pay Range: $18-$21/hr/hr
Contract: 6+ Months, likely extension
Part Time: 20 Hours/wk

Position Summary

We are seeking a customer-focused Level 1 Help Desk Support Technician to provide first-line technical support to end users. The ideal candidate will troubleshoot hardware, software, and basic network issues while delivering exceptional customer service. This role serves as the initial point of contact for IT-related inquiries and is responsible for resolving common technical issues or escalating more complex problems to higher-level support teams.

Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
• Troubleshoot and resolve basic hardware, software, networking, and account access issues.
• Create, update, and close support tickets while maintaining accurate documentation.
• Install, configure, and support desktop computers, laptops, printers, mobile devices, and peripherals.
• Assist users with Microsoft 365 applications, Windows operating systems, and common business software.
• Perform password resets and account administration in Active Directory or similar platforms.
• Escalate unresolved issues to Level 2 or specialized IT teams when appropriate.
• Follow established IT processes, service level agreements (SLAs), and security protocols.
• Maintain IT asset inventory and assist with equipment deployment and recovery.
• Contribute to knowledge base documentation and user training materials.
• Support onboarding and offboarding activities, including account setup and equipment provisioning.

Required Qualifications

• High school diploma or equivalent required; Associate's degree in Information Technology or related field preferred.
• 0-2 years of IT support, help desk, customer service, or technical support experience.
• Basic understanding of:
  • Windows 10/11 operating systems
  • Microsoft 365 applications
  • Active Directory user management
  • Networking concepts (TCP/IP, DNS, VPN, Wi-Fi)
  • Hardware troubleshooting
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.

Preferred Qualifications

• CompTIA A+, Network+, or similar certifications.
• Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Freshservice.
• Familiarity with remote support tools.
• Exposure to cloud technologies such as Microsoft Azure or Microsoft 365 Administration.

Technical Skills

• Microsoft Windows 10/11
• Microsoft 365 Suite
• Active Directory
• Basic Networking
• Remote Desktop Tools
• Ticketing Systems
• Mobile Device Support
• Printers and Peripherals

Soft Skills

• Strong customer service orientation
• Effective communication skills
• Attention to detail
• Team collaboration
• Time management
• Critical thinking
• Adaptability and willingness to learn

Success Metrics

• First-call resolution rate
• Ticket response and closure times
• Customer satisfaction scores (CSAT)
• Adherence to SLA requirements
• Quality of ticket documentation

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.