Cisco IQ Customer Engineer

Our client, a leading organization in the technology and customer experience sector, is seeking a Cisco IQ Customer Engineer to join their team. As a Cisco IQ Customer Engineer, you will be part of the Customer Experience (CX) team supporting professional services. The ideal candidate will demonstrate strong technical expertise, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Cisco IQ Customer Engineer

Location:Remote

What's the Job?

• Lead onboarding and integration of Cisco IQ within customer network environments.
• Deliver platform demonstrations, live walkthroughs, and enablement sessions to maximize customer understanding of Cisco IQ features.
• Guide customers through end-to-end onboarding processes, including account setup, data connector configuration, and resource management.
• Collaborate with internal teams such as Sales, Support, and Product Management to relay customer feedback and resolve integration challenges.
• Support ongoing customer success initiatives by ensuring smooth platform adoption and utilization.

What's Needed?

• Legal authorization to work in the United States.
• Strong technical background with experience in network onboarding and platform integration.
• Excellent communication and interpersonal skills to effectively engage with customers and internal teams.
• Ability to work independently in a remote environment with minimal supervision.
• Prior experience with Cisco IQ or similar AI-powered customer journey platforms is preferred.

What's in it for me?

• Opportunity to work remotely with a dynamic and innovative team.
• Engage in cutting-edge technology projects that enhance customer experience.
• Develop your skills in network integration and AI-powered platforms.
• Contribute to a company committed to diversity and inclusion.
• Be part of a supportive environment that values professional growth and development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.