Support Engineer (Azure/Microsoft)

Our client, a leading technology organization, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the internal support operations team supporting high-risk case management and escalation prevention. The ideal candidate will have strong communication skills, situational judgment, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Support Engineer

Location: Redmond, WA

Pay Range: $50

What's the Job?

• Review support cases identified by risk evaluation engines to determine engagement needs
• Engage with case owners, product groups, and escalation resources to ensure support is on track
• Evaluate and monitor high-risk cases to prevent escalation and improve support processes
• Develop and enhance risk evaluation tools through AI prompts and historical data analysis
• Maintain detailed records of communication, issues, and remedial actions taken

What's Needed?

• Associate's degree in a computer-related field or equivalent training
• 7-10 years of experience in technical support, particularly in Microsoft environments
• Strong verbal and written communication skills, with excellent problem-solving abilities
• Ability to work independently and manage time effectively
• Knowledge of support tools such as configuration management, desktop communication, and operating systems

What's in it for me?

• Opportunity to work on impactful projects that improve organizational support processes
• Engagement in a dynamic, innovative environment with potential for extension
• Remote work flexibility with accommodating work hours
• Chance to contribute to reducing escalation risks and enhancing support quality
• Collaborate with a talented team dedicated to continuous improvement

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.