Customer Service II

Our client, a leader in healthcare solutions, is seeking a Customer Service II to join their team. As a Customer Service II, you will be part of the Customer Support Department supporting client relations and operational efficiency. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.

Job Title: Customer Service II

Location: St. Paul, MN (100% On-Site)

Pay Range: $20/hr. - $22/hr.

Duration: 12+ Month Contract

Shift: 9AM - 5:30PM

What's the Job?

• Receives and processes customer rental and purchase orders following established procedures.
• Interprets and clarifies customer orders for the shipping department, creates relevant shipping paperwork, and communicates waybill information.
• Maintains ongoing contact with customers until shipments are received at the destination.
• Follows up on and resolves order discrepancies, credit holds, and product availability issues with team guidance.
• Provides inventory status updates, researches billing corrections, and supports clinical procedure calendar entries when needed.

What's Needed?

• High school diploma or equivalent.
• Minimum of two or more years of experience in a customer service or related environment.
• Strong communication and organizational skills.
• Ability to interpret customer orders and coordinate with internal teams effectively.
• Familiarity with ERP and CRM databases is a plus.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Engagement with a diverse team committed to excellence.
• Chance to develop your skills within a growing organization.
• Supportive management focused on your professional growth.
• Stable employment with potential for future advancement.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!