Technical Product Manager II — Enterprise SDK Integration

Role Overview

The Technical Product Manager II — Enterprise SDK Integration owns the product vision, roadmap, and delivery strategy for enterprise SDKs, APIs, developer tools, and integration capabilities that enable customers and partners to programmatically manage complex connectivity and enterprise activation workflows.

This role sits at the intersection of product strategy, SDK architecture, API-first platform design, enterprise integration, customer activation, and cross-functional technical delivery. The TPM defines the developer experience strategy, prioritizes the API surface area, partners closely with engineering and architecture teams, and drives alignment across product, engineering, commerce, security, customer success, and executive stakeholders.

The ideal candidate has experience managing technical products in SDK, API, developer platform, networking, telecommunications, cloud, or enterprise SaaS environments, with the ability to operate effectively in ambiguity, influence distributed teams, and translate complex technical capabilities into scalable customer-facing solutions.

Key Responsibilities

Product Strategy, Vision & Roadmap

• Define and execute the product vision, strategy, and roadmap for SDKs, APIs, developer tools, and enterprise integration solutions.
• Own the SDK product vision, roadmap, and API surface area definition, including decisions regarding which enterprise workflows should be exposed programmatically.
• Prioritize SDK and API capabilities based on:
  • Customer pain points
  • Business objectives
  • Technical feasibility
  • Customer feedback
  • Market demand
  • Platform readiness
• Define the developer experience strategy to improve customer self-service, reduce implementation friction, and accelerate enterprise activation.
• Develop success metrics and track product performance across adoption, activation, utilization, retention, onboarding success, and usage growth.

SDK Development & Developer Experience

• Own the lifecycle of SDK products across multiple programming languages, platforms, enterprise personas, and deployment models.
• Partner with engineering teams to define:
  • SDK architecture
  • Versioning strategies
  • Release management processes
  • Backward compatibility standards
  • API-first product experiences
• Improve developer productivity through:
  • Developer tooling
  • Documentation
  • Sample applications
  • Reference implementations
  • Integration guides
  • Technical playbooks
• Advocate for API-first product design and developer experience best practices, including:
  • Clear documentation
  • Consistent API behavior
  • Scalable integration patterns
  • Enterprise-grade reliability
• Define and deliver SDK capabilities supporting:
  • Programmatic network management
  • Enterprise activation workflows
  • Lifecycle management
  • Bulk operations
  • Multi-region deployments
  • Multi-site enterprise implementations

Enterprise Integration & Platform Enablement

• Define integration frameworks supporting enterprise customers, partners, internal platform teams, and third-party connectivity models.
• Lead initiatives involving:
  • REST APIs
  • GraphQL services
  • Event-driven architectures
  • Authentication and identity management
  • Cloud-native integrations
  • Third-party platform connectivity
• Collaborate with Architecture, Engineering, Security, Compliance, and Solution Architecture teams to create scalable and secure enterprise integration patterns.
• Drive delivery of:
  • API documentation
  • Developer portals
  • Integration guides
  • Infrastructure-as-code implementations
  • Bulk API capabilities
• Partner with commerce, catalog, entitlement, billing, and fulfillment teams to ensure SDK and API functionality accurately represents:
  • Product offerings
  • Service contracts
  • Purchase workflows
  • Provisioning requirements
  • Billing processes
  • Orchestration workflows

Customer Activation & Adoption

• Develop activation strategies that reduce implementation effort and accelerate customer time-to-value.
• Define:
  • Onboarding experiences
  • Technical implementation guides
  • Adoption frameworks
  • Customer enablement materials
  • Operational playbooks
• Monitor activation metrics and identify friction points in customer implementation journeys.
• Partner with Customer Success, Professional Services, Solution Architecture, and Engineering teams to improve:
  • Product adoption
  • Deployment quality
  • Customer outcomes
• Incorporate customer and partner feedback to improve:
  • SDK usability
  • Documentation quality
  • Integration reliability
  • Enterprise deployment success

Cross-Functional Leadership & Dependency Management

• Serve as the primary liaison across:
  • Product Management
  • Engineering
  • Architecture
  • Sales
  • Customer Success
  • Marketing
  • Security
  • Compliance
  • Commerce
  • Operations
• Drive organizational alignment on roadmap priorities and product strategy.
• Lead:
  • Technical requirement gathering
  • Feature prioritization
  • User story development
  • Release planning
  • Executive reporting
• Coordinate dependencies across multiple engineering and platform teams.
• Manage delivery commitments by:
  • Tracking milestones
  • Identifying risks
  • Escalating blockers
  • Driving issue resolution
• Own executive communications for SDK readiness, launch readiness reviews, roadmap discussions, and business reviews.
• Create written artifacts including:
  • Product Requirement Documents (PRDs)
  • Business cases
  • Technical design summaries
  • Six-page narratives
  • Release plans
  • Executive status reports

Product Analytics & Continuous Improvement

• Establish and monitor KPIs across:
  • SDK adoption
  • API utilization
  • Customer activation
  • Enterprise onboarding success
  • Integration completion times
  • Product usage growth
• Use data-driven insights to optimize:
  • Developer experience
  • SDK adoption
  • Customer activation
  • Enterprise implementation outcomes
• Track performance across:
  • Reliability
  • Availability
  • Usability
  • Self-service completion
  • Customer satisfaction
  • Operational efficiency
• Analyze patterns in:
  • Failed activations
  • Integration delays
  • Support escalations
  • Documentation gaps
  • Product usage behavior
• Translate insights into roadmap recommendations and product improvements.

Security, Compliance & Enterprise Readiness

• Partner with Security, Compliance, Architecture, and Engineering teams to ensure products meet enterprise readiness requirements.
• Ensure SDK and API solutions support:
  • Secure authentication
  • Authorization controls
  • Identity management
  • Role-based access control
  • Auditability
  • Account-level isolation
• Support enterprise compliance requirements through robust operational controls and secure integration standards.
• Ensure platform decisions address:
  • Scalability
  • Availability
  • Security
  • Access control
  • Risk management
  • Customer data protection

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 5+ years of Product Management experience in a technical environment.
• Experience managing:
  • SDK products
  • APIs
  • Developer platforms
  • Integration platforms
  • Enterprise software products
• Strong understanding of:
  • Modern software architecture
  • Cloud technologies
  • API design
  • Enterprise integration patterns
• Experience collaborating with engineering teams using Agile and Scrum methodologies.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Experience driving:
  • Product roadmap alignment
  • Requirements definition
  • Release planning
  • Cross-functional execution
• Strong written communication skills with experience creating:
  • Product narratives
  • Requirements documents
  • Technical summaries
  • Executive-ready communications

Technical Skills

API & Integration Technologies

• API Management
• REST APIs
• GraphQL
• JSON / XML
• API Gateway Technologies
• Enterprise Integration Patterns
• Event-Driven Architectures

SDK & Developer Platform Management

• SDK Strategy and Lifecycle Management
• Developer Experience (DX)
• Developer Portals
• Versioning and Release Management
• Documentation Strategy
• Developer Tooling

Security & Identity

• OAuth 2.0
• OpenID Connect (OIDC)
• SAML
• Authentication & Authorization
• Identity and Access Management (IAM)
• Role-Based Access Control (RBAC)

Cloud & Infrastructure

• AWS, Azure, and Google Cloud Platform (GCP)
• Microservices Architecture
• CI/CD Pipelines
• Infrastructure-as-Code
  • Terraform
  • CloudFormation
  • Pulumi

Product & Analytics

• Product Analytics
• KPI Development
• Customer Adoption Measurement
• Usage Analytics
• Operational Metrics
• Experimentation Frameworks

Preferred Qualifications

• Experience serving as a Technical Product Manager, Product Manager, or hybrid Product/Delivery leader with responsibility for both strategy and execution.
• Experience building:
  • Developer platforms
  • SDK ecosystems
  • API products
  • Marketplace ecosystems
• Experience with API gateway and developer portal technologies.
• Experience delivering enterprise SaaS products at scale.
• Familiarity with platform growth and partner enablement strategies.
• Experience supporting networking, telecommunications, connectivity, cloud infrastructure, or enterprise integration products.
• Experience with B2B integration models including:
  • Bulk operations
  • Batch processing
  • Multi-region deployments
  • Multi-site implementations
• Experience working with:
  • Commerce platforms
  • Billing systems
  • Catalog services
  • Entitlement systems
  • Service contract management
• Proven ability to make product trade-offs with incomplete information and influence stakeholders without direct authority.
• MBA or equivalent graduate degree preferred.