Credit & Cash Application Specialists

Our client, a leading organization in the finance and accounts receivable sector, is seeking a Credit & Cash Application Specialist to join their team. As a Credit & Cash Application Specialist, you will be part of the Accounts Receivable department supporting the Credit, Customer Care, and AR teams. The ideal candidate will demonstrate a positive attitude, results-oriented mindset, and excellent communication skills, which will align successfully within the organization.

Job Title: Credit & Cash Application Specialist

Location:5380 Tech Data Dr., Suite 100, Clearwater, FL 33760 - Hybrid

Pay Range: $21/hr 

Position Summary
The Credit, Cash Application & Collection Specialist is responsible for managing credit and collections activities for a portfolio of strategic and sensitive customer accounts. This role reviews and prioritizes incoming cases, analyzes accounts receivable balances, monitors account trends, and researches and resolves customer disputes in a timely manner while ensuring compliance with company policies and procedures.

The role requires strong analytical capability, sound judgment, and the ability to handle complex situations with professionalism, tact, and diplomacy. The Specialist also builds and maintains strong working relationships with both external customers and internal cross-functional partners to support effective issue resolution and minimize risk to the business.

Key Responsibilities

• Review, prioritize, and analyze assigned cases to meet productivity and completion goals
• Manage credit and collections activities for assigned strategic and sensitive customer accounts
• Analyze accounts receivable balances and monitor account status, aging, and payment trends
• Research, reconcile, and resolve claims, disputes, and account discrepancies in a timely manner
• Partner with Customer Care, Pricing, Traffic, Sales, and other internal teams to resolve issues leading to case creation
• Support efforts to reduce bad debt exposure and minimize write-offs
• Prepare customer-specific reports, analyses, and ad hoc projects as requested
• Participate in account review meetings and provide status updates and recommendations
• Investigate and assist with escalated account challenges and sensitive customer situations
• Serve as backup support for other Credit & Collection Specialists as needed
• Maintain accurate documentation and follow company policies, procedures, and internal controls

• Bachelor’s degree or equivalent relevant work experience
• Experience in credit, collections, accounts receivable, or a related finance function preferred
• Strong analytical and problem-solving skills
• Excellent organizational skills with strong attention to detail and follow-through
• Strong verbal and written communication skills
• Demonstrated ability to manage priorities, meet deadlines, and work independently in a fast-paced environment
• Ability to handle complex and sensitive situations with professionalism and diplomacy
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• SAP experience preferred
• Solid business acumen and conceptual understanding of how credit and collections impact broader business operations

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.