Incident commander

Our client, a leading technology services provider, is seeking an Incident Commander to join their team. As an Incident Commander, you will be part of the Operations Support team supporting Webex/Spark services. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach to incident management, which will align successfully in the organization.

Job Title: Incident Commander

Location: Texas, TN (preferably on-site, remote options available across North America) 

What's the Job?

• Lead real-time incident management for Webex/Spark services, overseeing Major Incident (IM) and Problem Management (PM) processes from start to finish.
• Manage and coordinate incident bridges, ensuring prompt engagement, clear communication, and structured resolution strategies.
• Collaborate with engineering, platform, network, and external teams to restore services within established SLAs.
• Provide transparent verbal and written updates to stakeholders, including incident status reports and post-incident summaries.
• Utilize ITSM tools (preferably ServiceNow) to log, track, and manage incidents and problem records effectively.

What's Needed?

• Hands-on experience in Incident Management and Problem Management operations.
• Exceptional bridge handling and stakeholder communication skills.
• Experience with ITSM tools, with a preference for ServiceNow.
• Basic knowledge of Cloud Architecture, Kubernetes, VMware, Linux, and networking concepts.
• Ability to perform initial technical triage and drive root cause analysis (RCA).

What's in it for me?

• Opportunity to work with cutting-edge technology in a dynamic environment.
• Engage in meaningful incident resolution that impacts service delivery.
• Collaborate with diverse and talented teams across the organization.
• Gain valuable experience in incident and problem management workflows.
• Immediate start with potential for long-term engagement.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.