Case Administrator

Our client, a leading organization in the financial regulatory industry, is seeking a dedicated and detail-oriented Case Administrator to join their team. As a vital member of the Dispute Resolution Department, you will support the efficient management of arbitration cases, ensuring smooth operations and exceptional service delivery.

The ideal candidate is a proactive professional with strong problem-solving abilities, exceptional customer service skills, and the ability to manage complex caseloads with accuracy and efficiency. Success in this role requires strong communication skills, sound judgment, attention to detail, and the ability to work independently with limited supervision while effectively managing competing priorities.

Job Title: Case Administrator

Location: Los Angeles, California (Hybrid)

Pay Range: $45/hr - $50/hr W2 (Dependent on Experience)

What's the Job?

• Manage assigned docket of arbitration cases, ensuring all activities proceed accurately and on schedule using the ODR portal and internal electronic docket management systems.
• Review cases for accuracy, completeness, and compliance with established procedures, proactively resolving any issues.
• Coordinate communications between parties and arbitrators, acting as a liaison to facilitate resolution of pre-hearing motions and requests.
• Monitor case deadlines and ensure timely responses of motions and case-related activities.
• Draft and serve arbitration awards, closing cases with financial accuracy and in a timely manner.
• Respond to inquiries from parties both orally and in writing, providing exceptional customer service.
• Provides guidance on arbitration rules and procedures, and advises panel on procedural matters.
• Monitor post-award activity and maintain accurate case records.
• Evaluate arbitrator performance, attends hearings as needed, and assists with special projects as assigned.

What's Needed?

• Bachelor’s degree and at least 4 years of relevant experience, or an equivalent combination of education and experience; JD strongly preferred.
• Proficiency with desktop office applications and familiarity with case management, electronic docket management or similar systems highly preferred.
• Service-oriented mindset with excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities in a highly regulated fast-paced, deadline-driven environment.
• Highly organized and detail-oriented with the ability to multitask efficiently in a fast-paced environment under tight deadlines.
• Positive attitude with ability to work effectively in a team environment, demonstrating discretion, sound judgment, and professionalism at all times.

What's in it for me?

• Opportunity to support the mission of a leading financial organization and contribute to the integrity of the financial markets.
• Support meaningful work that contributes to fair and efficient dispute resolution processes.
• Build experience in a highly regulated industry while supporting critical operational objectives.
• Development of leadership and administrative skills within a reputable organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.