Social Media & Community Manager

Our client, a leading organization in the beauty and social engagement industry, is seeking a passionate and proactive Social Media & Community Manager to join their dynamic team. As a Social Media & Community Manager, you will be an integral part of the Digital Engagement Department supporting the social media strategy and community interaction initiatives. The ideal candidate will demonstrate excellent communication skills, adaptability, and a keen understanding of social media trends, which will align successfully in the organization.

Job Title: Social Media & Community Manager

Location: New York, NY

Pay Range: $25-30/hr 

Must Have: 

• Bachelor's Degree (required).
• Experience in the Beauty, Cosmetics, or Fashion industry (such as working for brands like L'Oréal, Sephora, Estée Lauder, MAC Cosmetics, Revlon, Ulta Beauty, etc.).
• Hands-on experience with Sprinklr

What's the Job?

• Reactively engaged with fans and followers across all social platforms in a timely manner, including TikTok, Facebook, Instagram, and Twitter.
• Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
• Follow Brand and Care provided social FAQ documents for launches and key social moments
• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
• Recognizes and recommends new ways to influence consumers in their purchase decision
• Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
• Provide social content and engagement recommendations based on consumer feedback and trends
• Stay up to date on new social media platforms, tools and best practices
• Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness
• Maintain 100% Reply Rate and established Response Time goals across social channels
• Maintain consumer satisfaction and sentiment scores as established by the group
• Monitor personal social KPIs using Sprinklr
• Offers schedule flexibility to support the needs of the business which included weekends
• Meets established quality standards in all contacts across all channels
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

What's Needed?

• Strong understanding of social media platforms and emerging trends
• Excellent written and verbal communication skills
• Ability to recognize and recommend new ways to influence consumer purchase decisions
• Proficiency in social media management tools such as Sprinklr
• Flexibility to support weekend schedules and respond promptly to consumer feedback

What's in it for me?

• Opportunity to work in a vibrant and innovative environment
• Engage with a diverse community of consumers and industry professionals
• Develop your skills in social media management and digital engagement
• Participate in ongoing training and professional development initiatives
• Be part of a forward-thinking organization committed to inclusivity and growth

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.