Senior Avaya Contact Center Engineer

Our client, a leading organization in the communications and technology industry, is seeking a dedicated and skilled Senior Avaya Contact Center Engineer to join their dynamic team. As a Senior Avaya Contact Center Engineer, you will be an integral part of the technical support department, collaborating with various teams to ensure seamless communication solutions. The ideal candidate will demonstrate strong problem-solving abilities, excellent communication skills, and a proactive approach to technical challenges, aligning successfully within a diverse and inclusive work environment.

Job Title: Senior Avaya Contact Center Engineer

Location: Jersey City, NJ/ Charlotte, NC/ Jacksonville, FL

Pay Range:

What's the Job?

• Manage and support Avaya contact center solutions, ensuring optimal performance and reliability.
• Coordinate with vendors for license management, entitlement, and renewal processes across the Avaya Aura stack.
• Implement and oversee certificate lifecycle management using platforms like Venafi or similar enterprise solutions.
• Troubleshoot deep TCP/IP network issues, providing detailed analysis and resolution.
• Support Intrado E911 solutions and NICE call recording platforms to ensure compliance and operational efficiency.

What's Needed?

• Experience with certificate lifecycle management, including use of Venafi or similar platforms.
• Knowledge of license management, tracking, compliance, and vendor coordination within the Avaya Aura environment.
• Exposure to Intrado E911 solutions and NICE call recording platforms.
• Deep understanding of TCP/IP troubleshooting and network diagnostics.
• Strong communication skills and the ability to work collaboratively in a team setting.

What's in it for me?

• Opportunity to work with cutting-edge communication technologies in a supportive environment.
• Engagement with a diverse team that values innovation and continuous learning.
• Chance to develop your technical expertise and advance your career in a growing industry.
• Work in a location that fosters professional growth and collaboration.
• Be part of a forward-thinking organization committed to excellence and inclusivity.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.