Application Support Consultant -Workforce Software (EmpCenter)

We are seeking a Application Support Consultant -Workforce Software (EmpCenter) to join our team. 

Application Support Consultant -Workforce Software (EmpCenter)
Charlotte, NC
Contract


Must-Have skills for the role:
• Hands on WorkForce Software (EmpCenter) experience, preferably v20.x.
• Strong knowledge of Time & Attendance and Scheduling modules.
• Experience providing Level 2/ Level 3 AMS production support for workforce management applications.
• Hands-on experience supporting payroll processing and payroll-related issue resolution.
• Strong SQL and troubleshooting skills for incident resolution and root cause analysis.
• Experience with system integrations involving Workday and Data Mart; including knowledge of working with flat files for integrations.
• Experience managing application defects, enhancements, and configuration changes.
• Strong stakeholder communication and problem-solving skills.
Nice-to-have skills:
• WorkForce Software certifications
• Experience supporting WorkForce Software upgrades, migrations, and implementations.
• Knowledge of labor compliance, union rules, and complex pay rule configurations.
• Experience working in onshore/ offshore AMS support models.

Years of experience needed: 4+ Years
Please provide a robust job description so that Supplier can submit quality candidates. Please list minimum 6 primary job duties/responsibilities:
We are seeking an experienced WorkForce Software (WFS) Application Support Consultant to join our Application Management Services (AMS) team and support a critical Workforce Management platform running WorkForce Software (EmpCenter) v20.2. The role requires a strong combination of production support, application maintenance, incident management, functional configuration, defect resolution, and stakeholder engagement.
• Provide production support and application maintenance for WorkForce Software -EmpCenter v20.2, ensuring high availability, system stability, and timely resolution of incidents affecting payroll and non-payroll operations.
• Monitor, troubleshoot, and resolve production issues during payroll processing cycles, including performing root cause analysis, implementing fixes, and coordinating critical issue resolution with business and technical teams.
• Analyze, prioritize, and remediate application defects, including open issues resulting from the recent SSAS migration, while ensuring compliance with service level agreements (SLAs).
• Configure and maintain WorkForce Software modules including Time & Attendance and Advanced Scheduling to support business requirements, union- labor policies, and workforce management processes.
• Implement policy changes, system enhancements, and configuration updates based on business, regulatory, and operational requirements while minimizing disruption to production operations.
• Support and troubleshoot integrations between WorkForce Software and enterprise systems such as Workday, Service Suite etc. and reporting platforms to ensure accurate and timely data processing.
• Partner with HR, Payroll, Operations, and IT stakeholders to gather requirements, assess impacts, and provide functional and technical solutions for workforce management needs.
• Participate in testing activities including System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and production validation to ensure successful deployment of system changes.
• Maintain technical and functional documentation, including configuration specifications, support procedures, solution designs, and knowledge articles to support ongoing AMS operations.
• Coordinate with WorkForce Software support and vendors for issue escalation, product-related troubleshooting, patch evaluations, and best-practice recommendations.
 

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.