Customer Service I

Our client, a leading healthcare organization specializing in medical device support, is seeking a Customer Service I to join their team. As a Customer Service I, you will be part of the Customer Support Department supporting the Neuro and CardioMEMs product lines. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service I

Location: Lake Mary, Florida

Pay Range: 22/HR ON W2

What's the Job?

• Handle inbound calls from customers regarding supply orders and product support for implantable or wearable medical devices.
• Maintain and update accurate patient records and verify account and product information.
• Communicate prescription revision requests to support teams and process new referrals for out-of-warranty equipment.
• Coordinate equipment replacements and facilitate customer returns in compliance with regulations and policies.
• Schedule annual preventative maintenance appointments for patients and ensure adherence to handling guidelines for medical devices.

What's Needed?

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience; 2-3 years of call center experience preferred.
• Strong verbal and written communication skills with high attention to detail.
• Proficiency in Microsoft Office and the ability to navigate multiple systems and websites.
• Ability to use sound judgment and problem-solving skills; Spanish-speaking candidates preferred but not required.

What's in it for me?

• Opportunity to work in a dynamic healthcare environment supporting innovative medical devices.
• Potential for contract extension or conversion based on performance.
• Work in a collaborative team dedicated to improving patient outcomes.
• Gain valuable experience in medical device support and customer service.
• Be part of a reputable organization committed to diversity and inclusion.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.