Desktop Support Analyst

Our client is seeking a dedicated Desktop Support Analyst to join their dynamic team. As a Desktop Support Analyst, you will be an integral part of the IT support department, assisting in maintaining seamless technology operations across the organization. The ideal candidate will demonstrate problem-solving skills, effective communication, and a proactive attitude, which will enable them to thrive in a collaborative environment.

Job Title: Desktop Support Analyst

Location: Niskayuna, NY

What's the Job?

• Provide technical support for Windows and iOS corporate devices, including desktops, laptops, and peripherals.
• Coordinate with multiple teams to resolve incidents and execute change tickets efficiently.
• Assist with the installation and configuration of business and common applications such as Microsoft Office, third-party tools, and enterprise applications.
• Utilize troubleshooting skills to diagnose and resolve hardware and software issues promptly.
• Support Active Directory and Group Policy management to ensure secure and efficient IT operations.

What's Needed?

• Minimum of 3 years of hands-on experience managing Microsoft Desktop Operating Systems (Windows 7/10).
• Basic knowledge of Active Directory and Group Policy.
• Strong understanding of IT infrastructure components, including servers, network devices, and cloud services.
• Excellent verbal and written communication skills in English.
• Effective time management and organizational skills to handle multiple priorities.

What's in it for me?

• Opportunity to work onsite in a collaborative and innovative environment.
• Engage in meaningful work supporting essential IT functions.
• Gain experience working with a diverse range of technologies and teams.
• Be part of a company recognized for its commitment to diversity and inclusion.
• Work in a role that offers professional growth and development opportunities.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.