Customer Support Specialist

Our client is seeking a Customer Support Specialist to join their team. As a Customer Support Specialist, you will be part of the Service Operations team supporting technical troubleshooting and customer education. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Customer Support Specialist

Location: Cary, NC (Local Candidates Only) - Hybrid
Day Shift: 7:30 AM - 3:30 PM
Swing Shift: 3:30 PM - 12:00 AM
Midnight Shift: 12:00 AM - 8:00 AM

What's the Job?

• Serve as the primary point of contact for incoming customer service calls, conducting thorough initial diagnostics and executing necessary actions to correct technical problems.
• Proactively initiate outbound communications to internal teams and external customers to expedite task completion, resolve complex issues, and educate users on established systems and processes.
• Enlist management personnel, specialized support teams, or external repair organizations as necessary to facilitate rapid trouble resolution and minimize downtime.
• Maintain continuous, clear communication with customers, providing timely updates on ticket status, expected resolution times, and final outcomes to ensure a high level of customer satisfaction.
• Support a 24/7/365 operation by working on scheduled shifts, including day, swing, or midnight shifts, following comprehensive training on the day shift initially.

What's Needed?

• 7 to 10 years of proven experience in technical support, customer service, or a related service desk environment.
• Ability to diagnose technical issues accurately and communicate solutions effectively.
• Strong organizational and multitasking skills to manage multiple customer inquiries efficiently.

What's in it for me?

• Opportunity to work in a dynamic, fast-paced environment supporting critical service operations.
• Engagement with a dedicated team committed to excellence and customer satisfaction.
• Potential for career growth within a reputable organization.
• Comprehensive training to develop your technical and customer service skills.
• Work schedule designed to support work-life balance, with shifts rotating based on business needs.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.