Help Desk

Our client is seeking a Help Desk to join their team. As a Help Desk, you will be part of the IT Support Department supporting the organization's technical operations. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-focused attitude which will align successfully in the organization.

Job Title: Help Desk
Location: Madison, WI - Hybrid
Duration: 12+ months with highly possible extension/ conversion
Pay range: $22 - $25 / hr. on W2

What's the Job?

• Maintain and manage IT hardware asset data across multiple systems, including DHS's IT Service Management System (Cherwell & Ivanti Neurons) and DHS desktop management system (Ivanti).
• Perform electronic and physical IT hardware asset audits to ensure accuracy and compliance.
• Utilize spreadsheet software platforms such as Microsoft Excel, Google Sheets, or OpenOffice Calc for data tracking and reporting.
• Provide exceptional customer service and clear communication to end-users and team members.
• Assist in creating and tracking IT hardware repairs and support cases to ensure timely resolution.

What's Needed?

• At least 3 years of experience managing IT hardware asset data in various systems.
• Proven experience conducting electronic and physical hardware audits.
• Proficiency with spreadsheet software such as Microsoft Excel, Google Sheets, or OpenOffice Calc.
• Strong customer service skills and effective communication abilities.
• Current Wisconsin residency with on-site presence required three days per week; no relocation assistance provided.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.