AI Copilot Support Specialist

Our client, a leading organization in enterprise technology support, is seeking an AI Copilot Support Specialist to join their dynamic team. As an AI Product & Copilot Support Specialist, you will be part of the Digital Workplace support team, dedicated to enhancing employee productivity and optimizing AI solutions. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization.

Job Title: AI Product & Copilot Support Specialist 

Location: New York, New York

Pay Range: 55/hr 

What's the Job?

• Support and maintain existing Custom GPTs, AI agents, and chatbot solutions used across the organization.
• Monitor agent performance, troubleshoot issues, and ensure consistent functionality and user satisfaction.
• Assist with minor configuration updates and enhancements to AI solutions.
• Serve as the first point of contact for AI-related questions and provide Level 1 support and troubleshooting.
• Collaborate with product management, engineering, and support teams to gather user feedback and improve AI experiences.

What's Needed?

• 3+ years of professional experience in technology support, digital workplace technologies, or related fields.
• Exposure to Generative AI tools such as ChatGPT, Microsoft Copilot, or AI chatbots.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to create clear, organized documentation and work effectively with cross-functional teams.

What's in it for me?

• Opportunity to grow your career in enterprise AI and digital workplace solutions.
• Hands-on experience with emerging Microsoft AI technologies.
• Collaborate with a diverse and innovative team dedicated to technological excellence.
• Contribute to impactful AI solutions that enhance employee productivity.
• Be part of a forward-thinking organization committed to diversity and inclusion.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.