Computer Support Analyst

Our client is seeking a Computer Support Analyst to join their team. As a Computer Support Analyst, you will be part of the IT Support Department supporting a high-profile user community. The ideal candidate will demonstrate excellent problem-solving skills, strong communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title:Computer Support Analyst

Location:Phoenix, AZ

What's the Job?

• Provide software and hardware support to end-users in a professional banking environment.
• Assist with imaging, reimaging, and configuring Windows 11 devices, including laptops and desktops.
• Manage and troubleshoot virtual desktop infrastructure (VDI), patch management, encryption, and antivirus solutions.
• Support incident and request management through ServiceNow or similar ticketing systems.
• Backup, recover, and reimage user devices remotely and at the user’s desk, ensuring minimal downtime and high-quality service.

What's Needed?

• 3-5 years of experience providing software/hardware support in a professional setting.
• Strong proficiency with Windows 11, imaging, and troubleshooting MS Office applications including MS Teams and Outlook.
• Experience assisting with virtual desktop infrastructure (VDI), patch management, encryption, and antivirus solutions.
• Familiarity with ServiceNow or similar ticketing systems.
• Excellent customer service and communication skills, with the ability to work independently in a fast-paced environment.

What's in it for me?

• Opportunity to work in a professional banking environment supporting high-profile users.
• Engage in diverse technical support tasks, enhancing your skills and experience.
• Work onsite at a convenient location in Phoenix, AZ, with flexible hours when needed.
• Be part of a dynamic team committed to excellence and professional growth.
• Contribute to a high-touch, client-focused organization that values your expertise.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.